Unplanned Security Patching with Service Interruption
Epicor FP&A production infrastructure experienced an unexpected interruption due to automatic security patch installation during business hours, which violated the default policies. The system was recently accidentally misconfigured to automatically install updates without manual approval, causing an unplanned service restart.
Recovery was delayed due to intensive security scanning during restoration operations. A critical service became stuck in an intermediate state, requiring manual intervention to restore operations.
We've corrected the misconfiguration in our update policies and are optimizing security scanning exclusions to improve future restoration performance.
All components have been restored to operational state without any data loss.